Contact Gaston Water Restoration

What can you do while you wait for the crew in Gaston?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Gaston?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• Whether the water came from inside the house or from outside.
• If you've seen standing water when you look in the crawl space access.
• About how long the water has been sitting.
• Roughly when the house was built. Much of Gaston went up in the 1940s to 1970s, and the age points the crew toward likely trouble spots.
• If the furnace or water heater got wet.
• Anything the crew needs to get in, like a gate code or where to park.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Gaston homes help the crew plan?

Housing in Gaston runs from the 1940s to 1970s, which means two houses on the same block can have very different plumbing. You'll see bungalow and farmhouse style homes across Gaston. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Some parts of Gaston sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

This number covers Gaston and its neighborhoods, including these:

• Gaston Town Core · most with basements
• West Elm Street Corridor · much of it from the 1960s to 1970s, basements are common
• Cardinal Greenway Northside Area · most with basements
• Mobile Home Residential Area · most with basements

If you're just outside Gaston, in Summitville, Eaton, Yorktown, Alexandria, Fairmount, Upland, Jonesboro and Gas City, this is still the number to call. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Gaston?

Who's behind Gaston Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.